Privacy Policy

1. Information We Collect

When you sign in to GuildSeek.com via Discord, we collect your Discord username, Discord ID, avatar, email address, and any servers you own or manage. We also collect data automatically, including your IP address, browser type, pages visited, timestamps, and other analytics-related data. Cookies and third-party tracking tools may also be used to analyze performance and user behavior.

Personal Information: Discord username, Discord ID, email address, server information, and profile data.

Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and interaction patterns.

2. Use of Collected Information

The information is used to authenticate users, manage server listings, personalize user experience, perform analytics, and provide customer support. We use third-party services like Google Analytics for traffic analysis.

To provide and maintain our Discord server discovery service
To authenticate users and manage their accounts
To process payments and manage premium subscriptions
To send important updates and notifications
To improve our website and user experience
To comply with legal obligations

3. Cookies and Third-Party Tools

Cookies are used to maintain login sessions, track feature usage, and enhance performance. Third-party tools may also use tracking technologies. You can disable cookies in your browser, though some features may not work properly.

Essential Cookies: Required for basic site functionality and user authentication.

Analytics Cookies: Help us understand how visitors interact with our website.

Preference Cookies: Remember your settings and preferences for a better experience.

4. Data Retention and Security

We store your information only as long as necessary to provide our services and comply with legal obligations. Data is secured with encryption, restricted access, and protected systems, though we cannot guarantee 100% security.

Data Retention: We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

Security Measures: We implement industry-standard security measures including encryption, secure servers, and regular security audits.

5. Children's Privacy

GuildSeek.com is not intended for users under 13. We do not perform age verification, and we disclaim responsibility for minors accessing the site. If you believe a child has submitted personal data, please contact us immediately.

6. GDPR and User Rights

If you are located in the European Economic Area (EEA), you have rights under GDPR including access, rectification, erasure, restriction, and data portability. You can also object to processing and withdraw consent. Identity verification may be required for such requests.

Your Rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

7. Data Transfers

Your data may be transferred and stored outside your jurisdiction. Transfers are protected through legal safeguards. If GuildSeek is involved in a merger or acquisition, you will be notified about any changes to data handling.

8. Third-Party Services

We use third-party services such as Google Analytics and Paddle.com for payment processing. These providers have limited access to your data only to perform services on our behalf and are contractually obligated to keep it confidential.

Some Third Party Services we use:

Google Analytics - Website analytics and performance tracking
Discord API - User authentication and server data
Paddle.com - Payment processing and subscription management
Cloud hosting services - For website hosting and data storage

9. Payment Processing and Paddle.com

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you purchase a premium subscription on GuildSeek.com, your payment is processed by Paddle.com, which acts as our Merchant of Record. This means that Paddle.com handles all aspects of the payment transaction, including processing your payment information, managing subscriptions, and providing customer support for billing-related inquiries.

Information Shared with Paddle.com:

Your Discord ID and username (for account identification)
Your email address (for billing and communication)
Server ID and tier information (for subscription management)
Payment information (processed directly by Paddle.com)
Billing address and tax information (if required)

Paddle.com's Role:

Processes all payment transactions securely
Manages subscription renewals and cancellations
Handles customer support for billing inquiries
Manages refunds and returns according to our policy
Stores payment information in compliance with PCI DSS standards

Paddle.com Privacy Policy: Paddle.com has its own privacy policy that governs how they handle your data. You can review their privacy policy at: https://paddle.com/privacy/

Data Security: Paddle.com is certified to PCI DSS Level 1, the highest level of security certification for payment processors. Your payment information is encrypted and stored securely on their servers.

10. External Links

Our website may contain links to external sites. We are not responsible for their content, terms, or privacy practices. Users should review those policies independently.

11. Policy Changes

We may update this Privacy Policy at any time. Changes are effective immediately upon posting on this page. Continued use of the site after any updates signifies your acceptance.

12. Contact Information

For any questions about this Privacy Policy or to exercise your data rights, please contact us at:

Email: support@guildseek.com
Discord: Join our Discord server
Data Protection Officer: dpo@guildseek.com
For billing and payment issues: Contact Paddle.com support directly